FAQs

How are your hats sized?

Our hats are snapbacks and can accommodate noggins large and small. One size fits most.

Can I wear my hat indoors?

Our hats are made of premium materials to withstand the extreme conditions of the indoors (and the outdoors too).

Will you be making products other than hats?

We fully intend to build out our product line, one high-quality item at a time.

Returns and Exchanges?

Until further notice: we will not be accepting any exchanges or returns after items have been shipped. If you wish to exchange or cancel an order before your items have been shipped please email howdy@atypical-co.com and will get it taken care of for you. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at howdy@atypical-co.com to notify us of the mix up. Please include your order numbername and email used on the order. Make sure to specify the issue: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item

About Shipping?

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

SHIPPING ADDRESS ISSUES

Atypical Co. WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer’s responsibility to provide the correct information before submitting their order. If your item has not been shipped you may email us at howdy@atypical-co.com to correct the shipping address. If your item has already been shipped we are unable to correct the shipping address.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

WHY IS MY ORDER STILL IN “PRE-SHIPMENT”?

Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.